Donate
Join
Member Portal
Login
Skip NavigationMenu

AES Registration Cancellation Policy

 

Registrants who cancel their registration for any reason (including the denial of a travel visa due to delays or other issues) will receive a refund according to the following schedule

  • Registration cancelled before more than 30 days before the event) will be refunded.
  • Registrations canceled less than 30 days but more than ten days before the event will be refunded 75% of the registration fee.
  • Registration canceled less than ten days before the event will not be eligible for a refund.
  • No refunds are granted for “no-shows.”
  • Transfers and substitutions of registration are not allowed.

Processing of Refunds

  • Refunds of registrations paid by credit card will be made by refunding to that credit card. Refunds of registrations paid by check will be made by check to the person or organization that issued the cheque.
  • All refunds should be requested in writing by completing the Refund Request form and emailed to oloukina@aes.org (over-the-phone cancellations will NOT be accepted).
  • All cancellations and refunds for conference registration processed will incur a $99 cancellation/processing fee
  • Cancellations for workshops and events will incur a $50 cancellation/processing fee

Individuals under the age of 12 will NOT be admitted into the Convention. Badges will not be mailed in advance.

AES Exhibit Cancellation Policy

 

All cancellations of booth/exhibit space must be received in writing by Event Management. If space is reduced, the net reduction of space will be treated as a cancellation of that space. If a written cancellation or downsize request is received on or before 100 days prior to opening, 50% of the contract total will be released or refunded. Remaining 50% of contract total will be due immediately. After 100 days, no refunds will be issued and exhibitor is liable for full contract total and terms and conditions.

Processing of Refunds

  • Refunds of registrations paid by credit card will be made by refunding to that credit card. Refunds of registrations paid by check will be made by check to the person or organization that issued the cheque.
  • All refunds should be requested in writing by completing the Refund Request form and emailed to oloukina@aes.org (over-the-phone cancellations will NOT be accepted).
  • All cancellations and refunds for exhibits/ booth space processed will incur a $99 cancellation/processing fee
Choose your country of residence from this list: